The General Dental Council (GDC) is the regulatory body of the dental profession in the United Kingdon. Their address is 37 Wimpole Street, London, W1G 8DQ and their telephone number is 020 7887 3800.Our dentists and staff adhere to the rules governing the profession by the GDC as set out in their publication “Standards for Dental Professionals”. You can find out more about the GDC on their website www.gdc-uk.org.
Our clinic fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner’s Office as SPA DENTAL WOTTON LLP, registration number Z9592350. Our practice data controller is Tim Esau. To download the ICO guide to data protection please click here.
Our practice adheres to the standards for patient confidentiality as set out by our regulatory body the General Dental Council. You can see details of this by downloading their guide “Principles of Patient Confidentiality”.
To see our Privacy Notice,please click here
Complaints Procedure – Information for Patients
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint.
If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly.
If you do not feel you can raise a complaint about your NHS service directly with us, you can address your complaint directly to NHS England at firstname.lastname@example.org with ‘For the attention of the complaints team’ in the subject line
Jade Hedges is the Complaints Manager and will be your personal contact to assist you with any complaints. If your verbal complaint is not resolved to your satisfaction within 24 hours or if you complain in writing, the Complaints Manager will acknowledge it in writing within 3 working days and will aim to provide a full response in writing as soon as practical.
If the Complaints Manager is unavailable, we will take brief details about the complaint and will arrange for a meeting when the person is next available. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible only by those who need to know about your complaint.
If the complaint investigation takes longer than anticipated the Complaints Manager will keep you informed of the reason for the delay, the progress of the investigation and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.
For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk
If you are still unhappy about your NHS complaint, you can contact the Parliamentary Health Ombudsman (England): by calling 0345 015 4033 or visiting www.ombudsman.org.uk
You can also contact The Care Quality Commission (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards
The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on email@example.com or by calling 020 7167 6000.
Freedom of Information Policy
The practice is committed to comply with the Freedom of Information Act 2000, which gives the public the right to know how public services are organised and run, how much they cost and how the decisions are made. It is the aim of the practice to ensure that members of the public have access to the identified classes of information.
When a member of the public makes a request to see the Practice Publication Scheme s/he is directed to Tim Esau who provides them with a copy of the scheme, describing how the information can be obtained and the cost of providing it.
The classes of information provided by the scheme include: